Left alone, trees live a long time. Hundreds of years. Sometimes thousands. So why is the industry standard guarantee for furniture 1-10 years? That’s not good enough.
We’ll try and keep this simple. No legalese, no clauses and sub-clauses.
We offer a lifetime guarantee to the original owner as long as we’re still in business. This covers materials and our work. We will either repair or replace furniture that we assess falls under our guarantee.
There are a few things the guarantee doesn’t cover:
- Normal wear and tear (e.g. such as the finish wearing away)
- Damage caused by misuse or accidents (such as spills, hot objects, moving damage)
- Item isn’t used as intended (e.g. an indoor table used outside)
- Intentional damage
- Commercial settings
Most furniture is repairable. If your furniture is damaged by something outside of our guarantee we may be able to offer a repair at your cost.
Please note, our prototypes come with a five year guarantee and is subject to the same conditions as our other products.