Order process & shipping
Made to order
Almost everything is made to order and is subject to our lead times. Lead times vary depending on the item. Current lead times are available on each product page.
We do our best to deliver on these but there may be delays due to availability of materials and our logistics partners.
When we receive an order we check availability of the materials on the next business day. If they are available we order them. If the materials are not available, and it will affect our lead times, we will be in contact with you to discuss an estimated delivery date. If that doesn’t suit, we will offer a full refund.
If we have ordered the materials and haven’t begun making the item and you request a refund we can offer 75% as a refund and 25% as store credit valid for five years. For example, on a $10,000 purchase we would refund $7,500 and issue you a five year credit for $2,500.
If we have started making the the item a refund is not possible.
How to order
If you’d like to order an item this can be done via our website or phone. We schedule orders in the order we receive them. Once scheduled we will contact you with our best estimate of delivery date.
If we think this date might be delayed we will contact you as soon as possible. If we have not ordered materials and work has not started you have the option of a full refund.
We schedule pickup from our studio with our logistics partner as soon as they are able to confirm dates.
One week prior to your item being picked up we will contact you to confirm delivery dates with you.
As we are a new company this is a work in progress and we’re figuring it out. We’re happy to talk this through on the phone if you have any questions.